Welcome to SortIt254

These Terms of Service ("Terms") govern your use of the SortIt254 platform and services provided by Nexusbridge Limited (trading as SortIt254), a company registered in Kenya. By accessing or using our platform at www.sortit254.com, you agree to be bound by these Terms.

SortIt254 connects clients with skilled service providers ("Sorters") across Kenya for various tasks and services. Our platform facilitates these connections but does not directly provide the services themselves.

User Accounts and Registration

To use SortIt254, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept full responsibility for all activities under your account
• Read, understand, and agree to these Terms of Service before proceeding

You may register as a Client (to post tasks), a Sorter (to provide services), or both. Each user type has specific requirements and responsibilities as outlined in these Terms.

Platform Usage

SortIt254 provides a marketplace platform accessible at www.sortit254.com where:

• Clients can post tasks and hire Sorters
• Sorters can browse and apply for available tasks
• Users can communicate through our messaging system
• Payments are processed securely through our platform

You agree to use our platform only for lawful purposes and in compliance with all applicable Kenyan laws and regulations.

Anti-Discrimination and Harassment Policy

At Sortit254, our mission is to connect Kenyans with reliable, skilled service providers—our Sorters—while promoting fairness, dignity, and respect for all. We are committed to providing an inclusive platform where every user feels welcome and safe, regardless of background, identity, or personal characteristics.

We strictly prohibit any form of discrimination or harassment by, or directed at, any Sortit254 user—whether a Client or a Sorter—based on any characteristic protected under the Constitution of Kenya (2010), the Employment Act (2007), the Persons with Disabilities Act (2003), or other applicable Kenyan laws.

These protected characteristics include (but are not limited to):

• Race or ethnicity
• Colour
• Ancestry or place of origin
• National identity
• Religion or belief
• Age
• Sex or gender (including pregnancy, childbirth, breastfeeding, or related medical conditions)
• Gender identity or expression
• Sexual orientation
• Physical or mental disability
• Marital or family status
• Political affiliation

Examples of Discrimination

The following are prohibited on the Sortit254 platform:

1. Refusing to provide or accept services based on another user’s protected characteristic.
2. Imposing different terms or conditions for work based on a protected characteristic, except when making reasonable accommodations for persons with disabilities.
3. Posting jobs or making statements that indicate a preference for, or against, individuals based on a protected characteristic.
4. Refusing to communicate with users through accessible means (e.g., using relay services for persons with hearing impairments or emails compatible with screen readers for persons with visual impairments).
5. Any other action that unfairly disadvantages a user based on a protected characteristic.

Examples of Harassment

Harassment is any unwanted conduct—verbal, physical, or visual—linked to a protected characteristic that has the purpose or effect of creating an intimidating, hostile, or offensive environment. Prohibited conduct includes:

1. Offensive jokes, slurs, or stereotypes related to a protected characteristic.
2. Mocking or mimicking someone’s speech, accent, or appearance.
3. Displaying offensive images or content targeting a protected group.
4. Unwanted physical contact, threats, or blocking someone’s movement.
5. Unwelcome sexual advances, suggestive comments, or stalking—regardless of whether the harasser believes the behavior is harmless.

Reporting and Enforcement

Sortit254 takes all reports of discrimination and harassment seriously. If you believe you have been subjected to such behavior:

• Contact Sortit254 Support immediately via the in-app help feature, email, or our official customer service number.
• Provide details of the incident, including dates, names, and any supporting evidence (e.g., screenshots or messages).

We will promptly investigate all reports. If a user is found to have engaged in discrimination or harassment, they may face consequences including:

• Warnings or temporary suspension from the platform.
• Immediate and permanent account deactivation.
• Reporting to law enforcement where applicable under Kenyan law.

Our Commitment

Sortit254 is built for all Kenyans, and we expect our community to uphold mutual respect and fairness. Discrimination and harassment have no place here. By using Sortit254, you agree to follow this policy and contribute to a safe, inclusive, and respectful platform for everyone.

Fees, Payments, and Cancellation Supplemental Terms

THESE FEES, PAYMENTS AND CANCELLATION SUPPLEMENTAL TERMS ("Fees and Payments Terms") form part of Sortit254's Terms of Service (the "Terms") and apply to each User's access to and use of the Sortit254 Platform, including the fees and payments associated with such access and use. Capitalised terms used but not defined in these Fees and Payments Terms will have the definitions as set out in the Terms.

A. Task Payment and Other Amounts Owed by the Client

All amounts owed and/or to be paid by you shall be set out in an Invoice ("Invoice(s)"), which will include the task-related fees and Sortit254 fees, each as described in more detail below in this Section A.

By providing a payment method, and upon receipt (whether through the Platform or via text or email) that the task has been completed, you authorise us to process your existing payment method. If we are unable to charge your existing payment method, you authorise us to use any other payment methods you have previously linked to your account.

To update your payment preferences, go to Your Account → Billing Info.

You acknowledge and agree that we may prevent you from booking future Tasks if any amounts remain outstanding on your account. Unless otherwise expressly stated in this Agreement, all fees (including, without limitation, the Task Payment and all Sortit254 fees) are non-refundable.

1. Task-related fees

The Client is responsible for paying the following for each Task:

• The fee for the Task, at the Sorter’s rates and as agreed upon by the Client and the Sorter;
• Any out-of-pocket expenses agreed upon by the Client and the Sorter and submitted by the Sorter in connection with the Task;
• A tip or gratuity, as applicable, which may be given directly by the Client to the Sorter;

2. Sortit254 fees

In addition to the amounts owed for the Task as set out in Section A(1) above, Sortit254 charges, and the Client is responsible for paying, the following fees for each Task:

• The Service Charge that Sortit254 assesses to the Client for access to and information regarding Sorters;
• The Trust & Support Fee that Sortit254 assesses for customer support, service quality measures, and other related services.

Sortit254 reserves the right to change its fees at any time and will notify Clients of any fee changes. If you disagree with a Sortit254 fee change, you may stop using the Platform and terminate the Agreement.

Sorters have no authority to, and may not, modify any part of Sortit254’s fees.

B. Amounts Owed by Sorters

Sorters will be responsible for:

1. Paying registration fees, if applicable; and
2. Repaying to Sortit254 or the Payment Service Provider (“PSP”) any erroneous payments or other amounts received by the Sorter.

C. Payment Service Provider (“PSP”)

All amounts owed and/or to be paid by any User, other than tips, must be paid through the PSP.

The Client will be required to provide their payment method details to Sortit254 and the PSP.

The Sorter will be required to set up an account with the PSP, which requires registration with the PSP, consent to the terms of service of the PSP (the “PSP Services Agreement”), and completion of a vetting process and/or account validation.

Sortit254 is not a party to any PSP Services Agreement, and has no obligations, responsibility, or liability to any Sorter or other party under any PSP Services Agreement.

D. Fraud

Notwithstanding anything herein to the contrary, the Client will not be held responsible for transactions that are identified by Sortit254 as potential or confirmed fraud, provided that the Client did not contribute to or cause (directly or indirectly, in any part) such fraud. In such instances, a transaction may be declined, frozen, or held until investigation is complete.

E. Tax Collection and Remittance

Users of the Platform may be liable for taxes or similar charges (including VAT or any applicable Kenyan tax) which are imposed on the Tasks performed and/or fees paid under the Agreement and must be collected and/or paid.

In certain jurisdictions in Kenya, applicable rules may require that we collect and/or report tax and/or revenue information about you to the Kenya Revenue Authority (“KRA”) or other applicable tax authorities. You agree that Sortit254 may issue, on your behalf, receipts or similar documentation to facilitate accurate tax reporting, and use of your account may be paused until such documentation is provided.

Notwithstanding anything herein to the contrary:

• Sorters remain fully responsible and liable for, and in charge of, compliance with all tax obligations applicable to them and the Tasks they perform, including filing their tax returns (such as VAT) and paying taxes (such as VAT) relating to the Tasks performed for Clients.
• Sorters should consult their own tax advisors to ensure compliance with applicable tax and reporting requirements.
• Sortit254 is neither responsible nor liable for ensuring Users' compliance with applicable tax obligations and shall not be held responsible for any breach of a Sorter's tax obligations.
• Sortit254 may request a Sorter to confirm and/or demonstrate that they are up to date with their tax obligations, and may deactivate or limit a Sorter's account upon:
  1. Determination from tax authorities that the Sorter has failed to comply; or
  2. Failure or refusal by the Sorter to confirm compliance when requested.

F. Cancellation Fees

Clients may cancel a Task at any time. However, the Client may be billed a cancellation fee under certain circumstances, as outlined in Sortit254's Cancellation Policy.

Note: These Fees and Payments Terms apply only within Kenya and are subject to Kenyan laws and regulations.

Cancellation Policy

At Sortit254, we strive to provide a reliable, efficient, and fair platform connecting Clients with skilled Sorters. To ensure fair treatment of all Users and maintain high service quality, we have the following Cancellation Policy regarding Last-Minute Cancellations.

This policy applies to both Clients and Sorters. Users are strongly encouraged to:

• Schedule tasks for times they are confident they can honour.
• Avoid double-booking or conflicting commitments.
• Keep their availability accurate.
• Reschedule tasks as early as possible to avoid last-minute cancellations.

The requirements and examples below are not exhaustive and may be updated from time to time.

1. Client Cancellations

Clients may cancel a task at any time. However, a cancellation fee will apply if:

• The task is canceled within 24 hours of the scheduled start time; or
• The Client is unavailable or unresponsive ("No Show") at the scheduled start time, making it impossible for the task to be completed.

Conditions:

• The Sorter must not have invoiced for the task.
• The cancellation must not have taken place more than 30 days ago.
• Same-day bookings that are canceled will be subject to the cancellation fee.

2. Exceptions – No Cancellation Fee Applies If:

• The task was canceled within 5 minutes of booking.
• The Sorter did not show up for the task.
• The cancellation was due to incorrect address details provided by Sortit254 partners (where applicable).
• The cancellation was due to a confirmed delivery delay for a partner-linked task.

3. Cancellation Fee Calculation

The cancellation fee will be charged to the Client's registered payment method and calculated as follows:

• The equivalent of one (1) hour at the Sorter's hourly rate plus Sortit254 service fees; or
• The minimum project price for that type of task; or
• The applicable partner-set minimum rate (for partner-linked services).

4. Compensation to Sorters

For cancellations meeting the above criteria, affected Sorters will be eligible to receive:

• The equivalent of 1 hour's pay at their set hourly rate,
• The minimum project price, or
• The Sortit254-set hourly rate (depending on the type of task).

Note: Sorters who have committed violations of the Sortit254 Terms of Service in the last 90 days may be ineligible to receive cancellation compensation.

5. Payment Timelines

• Cancellation fee payments to Sorters may take up to 14 business days to reflect.
• Clients can view applicable fees under their "Transaction History" on the Sortit254 platform.
• If payment is not received after 8 business days, the affected Sorter should contact Sortit254 Support.

6. Refusal to Pay

If a Client refuses to pay the cancellation fee:

• Their Sortit254 account may be suspended or deactivated.
• They may be held liable for any additional costs incurred by Sortit254 or the Sorter as a direct result of the cancellation.

7. Policy Link to Terms of Service

This Cancellation Policy forms part of the Sortit254 Terms of Service. Violations of this policy may result in account limitations, suspension, or permanent deactivation.

8. Policy Updates

Sortit254 reserves the right to modify or update this policy at any time, with notice to Users via email or in-platform notification.

Category Descriptions Policy

At Sortit254, we strive to provide a reliable and efficient platform connecting Clients with skilled Sorters. To promote transparency and accurate task booking on the Sortit254 platform, we have established the following policy regarding category descriptions.

Please note that the requirements and examples below are not exhaustive and may be updated from time to time.

1. Applicability

This policy applies to all Sorters on the platform.

2. Policy Requirements

• Clear Task Scope

  Sorters must clearly describe the types of tasks they are willing and able to perform within each category. This should include a brief outline of their experience, expertise, and relevant skills for that category.

• Tools and Equipment

  Sorters are encouraged to specify in their descriptions any basic or specialized tools they can provide for the task. (Refer to the Sortit254 Tools Policy for more details.)

• No Contact Details

  Sorters must not include personal contact information in category descriptions. This includes, but is not limited to, phone numbers, email addresses, social media handles, or physical addresses.

• No Incremental Fees in Descriptions

  Additional charges or surcharges must not be listed in the category description. All pricing should comply with the Sortit254 Pricing Transparency Policy and Expenses Policy.

  Example of non-compliance:

  "Moving Help: KSh 4,000 extra for Nairobi → Mombasa moves, plus KSh 500 per toll."

• No Minimum Hours or Hourly Rates in Certain Categories

  For certain designated categories (e.g., partnerships or fixed-rate collaborations), Sorters must not mention minimum hours or hourly rates in the category description unless specifically permitted by Sortit254.

3. Enforcement

This policy is intended to clarify expectations under the Sortit254 Terms of Service. Violations may result in account limitations, suspension, or deactivation.

4. Right to Update

Sortit254 reserves the right to modify or update this policy at any time.

Client Referral Program Terms

Nexusbridge Limited (trading as SortIt254) "we", "SortIt254", a company registered in the Republic of Kenya, may at times offer you the opportunity to refer friends via a referral program ("Program") offered on its mobile application or the website (the "Platform").

1. Binding Agreement

By using the Platform or participating in the Program, you are bound by these Terms and Conditions ("Terms") and indicate your agreement to them. All of the Company's decisions are final and binding. These Terms are incorporated in, part of, and subject to the Sortit254 Terms of Service, available at www.sortit254.com. (Capitalised terms not otherwise defined here shall have the meanings set out in the Terms of Service.)

2. Privacy

The personal information collected, processed, and used as part of the Program will be handled in accordance with our Privacy Policy.

3. Eligibility

You must be at least 18 years old to participate in the Program. Children under 13 years old are prohibited from accessing the Sortit254 Platform or providing personal information to Sortit254.

4. How the Program Works

Using the Platform, you can follow the on-screen instructions to refer friends, family members, or colleagues you personally know ("Friends").

• You may refer a maximum of 50 Friends during the Program.
• Once you make a referral, you become a Referrer and will receive a unique referral link ("Personal Link") that allows you to receive the advertised reward.
• Referred Friends must book and pay for a task through the Platform for the referral to qualify.

5. Restrictions

Referrers cannot:

• Refer themselves.
• Create multiple, fictitious, or fake accounts.
• Violate any law, infringe third-party rights, or act in a harassing, harmful, or obscene manner.
• Use bots, scripts, or automated systems to generate referrals.
• Post referral codes publicly on websites offering them to strangers.

We reserve the right to remove all credit associated with misuse and disqualify offending Users from the Platform. Any deliberate attempt to undermine the Program may lead to criminal or civil action.

6. Rewards

• A Valid Referral occurs when your Friend is a first-time User, books, and pays for a task through the Platform.
• Both you and your Friend may receive a Referral Reward, as advertised on the Platform.
• Rewards can be used towards Task Payments, Service Fees, and Trust & Support Fees, but not towards reimbursements, taxes, tips, or certain other fees.
• Rewards are non-transferable, cannot be exchanged for cash, and may be subject to additional issuer terms if in the form of a voucher or gift card.
• The Company may verify and delay rewards for investigation purposes and may refuse any reward if misuse is suspected.

7. Liability

You agree to indemnify, defend, and hold harmless Sortit254, its directors, employees, contractors, and affiliates from any claims, losses, or liabilities arising from:

• Your use or misuse of the Platform or the Program.
• Your breach of these Terms.
• Your violation of any law or third-party rights.
• Any content submitted through your account that infringes third-party rights.

To the fullest extent permitted by Kenyan law, the Company's maximum liability in connection with the Program is KShs 4,000.

8. Disclaimer of Warranties

The Program and Platform are provided on an "as is" and "as available" basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Platform will be uninterrupted, error-free, or secure.

9. Bulk Distribution ("Spam")

Referrals must be sent in a personal manner to Friends, colleagues, or family members.

• Bulk email, mass messaging, or distribution to strangers is prohibited.
• You must have consent before submitting any Friend's contact information.
• Non-compliance may lead to immediate removal from the Program and legal action.

10. Right to Cancel, Modify, or Terminate

We may cancel, modify, or terminate the Program at any time for any reason. We may also disqualify any User we reasonably believe has violated these Terms.

11. Governing Law

These Terms are governed by the laws of the Republic of Kenya, and disputes shall be subject to the jurisdiction of Kenyan courts.

Communication After Task Invite Policy

At Sortit254, we are committed to providing a safe, respectful, and positive platform for all Users in Kenya. This policy sets out clear guidelines on how communication should take place between Sorters (those providing tasks) and Clients (those hiring Sorters) before, during, and after a task has been invited, accepted, or completed.

This policy applies to all Users of the Sortit254 Platform. Please note that the examples provided here are not exhaustive and are subject to change in line with our Terms of Service.

1. General Communication Rules

• Prompt Responses: All task-related communication must be timely, clear, and respectful.
• In-Platform Only: All communication must occur exclusively through the Sortit254 Platform (in-app chat or call features).
• No Sharing of Personal Contacts:
  • Do not share or request personal contact details such as mobile numbers, WhatsApp handles, email addresses, or social media contacts before task completion.
  • Any arrangement to meet in person should be confirmed via the platform chat for record-keeping and safety.

2. Scope Changes and Documentation

Any changes to the agreed scope of work must be:

1. Discussed in the Sortit254 chat thread; and
2. Confirmed in writing by both Client and Sorter before proceeding.

Examples include:

• Adding or removing items from the agreed work (e.g., more furniture to assemble, additional repairs, extra errands).
• Changing task location or schedule.
• Applying additional charges (subject to the Sortit254 Expense Policy).
• Allowing a registered Sorter to delegate work to another registered Sorter.

3. Exceptions for Direct Contact

In the rare event that the in-app chat or call feature fails to work, Sortit254 may temporarily share limited contact information (phone number or email) to ensure the task proceeds on schedule.

• Such contact must only be used for the specific task and must revert to in-app communication immediately after resolution.

4. Respectful Conduct

All messages, calls, and shared content must comply with Sortit254's Community Standards. This means:

• No harassment, threats, or offensive language.
• No sharing of inappropriate, misleading, or harmful content.
• No discriminatory remarks based on tribe, religion, gender, or political affiliation.

5. Breach of Policy

Violations of this policy may result in:

• Warnings;
• Temporary account suspension; or
• Permanent deactivation of your Sortit254 account.

6. Policy Updates

Sortit254 reserves the right to modify or update this policy at any time. Continued use of the platform after changes are posted means you accept the revised terms.

Expense Policy

At Sortit254, we strive to provide a safe, transparent, and efficient platform connecting Clients with skilled Sorters across Kenya. To promote integrity, professionalism, quality, and accountability, we have set out the following policy concerning expenses on the platform.

This policy applies to both Sorters and Clients. Please note that the requirements and examples below are not exhaustive and may be updated from time to time.

1. Expense Eligibility

The Sortit254 platform allows Clients to reimburse Sorters for reasonable and necessary expenses incurred in the course of completing a task, subject to the following:

• The maximum allowable reimbursement for a single task is KShs 2,000, except for waste disposal and furniture removal dump fees, which may be reimbursed up to KShs 10,000.
• All eligible expenses must be directly related to completing the agreed task.
• Items purchased as part of an expense must remain at the task site, except for disposal-related fees.

2. Approval Process

To ensure transparency and prevent disputes:

• Agreement in Writing: Sorters and Clients must agree on any eligible expense in the Sortit254 chat thread before the purchase.
• Proof of Purchase: Sorters must upload a clear, itemized receipt to the chat thread for every expense.
• Bulk Purchases: If buying in bulk for multiple tasks, the Sorter must provide the original bulk receipt and a clearly itemized breakdown for the specific task.
• Handwritten receipts are only acceptable when accompanied by the original bulk purchase receipt and must not be inflated to generate profit beyond what was agreed with the Client.

3. Non-Eligible Expenses

The following will not be reimbursed:

• Parking, fuel, toll fees, or transport costs.
• Payment for the Sorter's own tools, equipment maintenance, or personal use items.
• Any items unrelated to the agreed task scope.

4. Pre-Payment Options

To make the process smoother, Clients may choose to pre-pay for anticipated costs. This may include:

• Purchasing items online and arranging for the Sorter to collect them.
• Calling the store in advance and paying directly over the phone.
• Paying for supplies in advance with clear instructions to the Sorter.

Pre-payment helps avoid delays and ensures the task is completed successfully.

5. Exclusions

• Expenses are not available for any tasks arranged through Sortit254 partner programs unless expressly stated. For guidance on additional labour or assistance costs, see the Sortit254 Invoicing Policy.

6. Policy Enforcement

• All expense agreements and proof must be kept within the platform's chat to qualify for reimbursement.
• Any attempt to submit fraudulent or inflated expenses will lead to account review and possible suspension or deactivation.
• Sortit254 reserves the right to reject any expense that does not meet these requirements.

Cookie Policy

Sortit254 uses cookies, unique identifiers, and other similar technologies (such as pixels) to distinguish you from other users of our platform, provide services to you, help collect data, and improve our platform.

This Cookie Policy supplements our Privacy Policy and explains how and why we use cookies and other similar technologies. Any terms capitalised in this policy and not otherwise defined shall have the same meaning attributed to them in our Privacy Policy.

When you visit our website at www.sortit254.com, your browser may automatically transmit information to the site throughout your visit. Similarly, when you use our mobile applications, we may access and use mobile device IDs to recognise your device. We use "cookies" and equivalent technologies to collect information through our website and apps.

Most browsers accept cookies by default. You can instruct your browser to decline or delete cookies by changing its settings. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit cookies is subject to your browser settings and limitations.

1. What Are Cookies?

Cookies are small data files stored on your device that act as a unique tag to identify your browser.

• Persistent cookies help personalise your experience, remember your preferences, and support security features. They may remain on your device for extended periods of time and can generally be managed through your browser settings.
• Session cookies make it easier for you to navigate our website and expire when you close your browser.

We use cookies to:

• Save your login information for future visits to the Sortit254 platform
• Assist in processing transactions during checkout
• Hold session information
• Track user preferences

2. Flash Cookies

We may use Flash cookies (also known as Local Shared Objects) to personalise and enhance your visit, such as by storing your preferences or showing you content based on your previous activity.

3. Pixel Tags

Sortit254 and our third-party service providers may use pixel tags (also called web beacons or clear GIFs). These small graphic images or blocks of code help us:

• Track the actions of users and email recipients
• Determine the success of marketing campaigns
• Compile statistics about platform usage and response rates

4. Marketing Services

We may use cookies and pixels from platforms like Facebook, Google, and LinkedIn to deliver our ads in Kenya. This means you might see our ads on these platforms because you visited our site. We may also use audience matching services to reach people similar to those who have visited Sortit254.

You can control ad settings via your social media account privacy settings.

5. Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our platform and your user experience.

Contact Details Supplemental Terms

These Sortit254 Contact Details Supplemental Terms ("Contact Details") form part of Sortit254's Terms of Service (the "Terms") and apply to all Users' access to and use of the Sortit254 Platform within Kenya. Capitalised terms used but not defined here will have the meanings set out in the Terms.

If you have any questions about the Agreement, the Platform, or your interactions with Sorters, please contact us using the details provided below.

Note: Sortit254 operates exclusively within Kenya. All communications, enquiries, and notices should be addressed using the contact details provided above.

Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information in compliance with Kenyan data protection laws.

By using SortIt254, you consent to the collection and use of your information as described in our Privacy Policy.

Limitation of Liability

SortIt254 acts as a platform connecting clients and service providers. We do not directly provide the services and are not responsible for the quality, safety, or legality of services provided by Sorters.

To the maximum extent permitted by Kenyan law, SortIt254's total liability to any user shall not exceed the fees paid by that user in the 12 months preceding the claim.

Governing Law

These Terms are governed by the laws of the Republic of Kenya. Any disputes arising from these Terms or your use of SortIt254 shall be subject to the exclusive jurisdiction of Kenyan courts.

Changes to These Terms

We may update these Terms from time to time. When we do, we will notify you via email or through the platform. Your continued use of SortIt254 after such notification constitutes acceptance of the updated Terms.